The hospital has set up, in different services, a visit reminder via SMS

Carrying through the experience that started in 2010 at the Hospital Viladecans for the Patient Management Unit, and in order to reduce “no-show” of patient for their appointments the University Hospital of Bellvitge began on September 12th, the pilot project visit reminder / through SMS.

This pilot project, developed jointly by the Customer Support Unit for Healthcare Administrative Management and the IT Service, was launched in 59 agendas of several fields: Laboratory Service, Service of Radiology, Nuclear Medicine Service, Rehabilitation Services, Psychiatry Service, Ambulatory Department (Outpatient), Day Hospital and secretaries of ward.

The service sends an alert via SMS to the user four days prior to the visit.

The message informs of the date, time and place of the test or visit (Viladecans Hospital, University Hospital of Bellvitge, Hospital Duran i Reynals or CUAP Pura Fernandez), and a telephone number in case the patient has a complaint regarding the appointment.

Although it is early to assess the real impact of this initiative in the reduction of “no shows” the experience so far is very positive and it is expected to consolidate and expand in the near future.

February 2012

Notícies relacionades |Noticias relacionadas | Related news

Comments are closed.

Home | eHub | Email